Multifamily Maintenance Leader & Service Manager

Scion Staffing, Inc.; Kalamazoo (MI); On-site; USD 41,000 - 48,000; Full time

Job summary

Scion Staffing, Inc. has been engaged to run a direct-hire search for an experienced Maintenance Service Manager in Kalamazoo, MI.

This is a full-time leadership role overseeing day-to-day maintenance, service requests, apartment turns, preventive maintenance, and a service team within a residential community. The ideal candidate will bring 3+ years in multifamily maintenance, strong hands-on skills, and proven supervisory ability.

Qualifications

• 3+ years of multifamily residential/community maintenance experience required.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall required.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Yardi experience preferred.
• Knowledge of Fair Housing regulations.
• Reliable transportation; valid driver's license recommended.
• Ability to participate in after-hours emergency/on-call coverage as needed.
• Ability to perform the physical requirements of the position, including lifting and carrying 50+ pounds, climbing ladders and stairs, bending, kneeling, and working with hand and power tools.

Responsibilities

• Lead, train, supervise, and develop maintenance team members.
• Assign and oversee service requests and apartment turns, ensuring work is completed within established timelines.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning and recordkeeping.
• Ensure efficient apartment turns and inspections for new resident move-ins.
• Maintain safety protocols and ensure compliance with codes and regulations.
• Participate in hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and on-call rotation.
• Manage maintenance budgets and expenses; track inventory and vendor services.
• Coordinate vendors and support larger maintenance and capital improvement projects.
• Maintain accurate maintenance records and prepare weekly, monthly, and quarterly reports.
• Promote a resident-first service culture and respond to resident concerns promptly.
• Partner with property management and leasing teams to support satisfaction and retention.

Skills

Leadership

Supervision

Customer service

Blueprint reading

Communication

Education

High school diploma or equivalent

College-level or trade school preferred

Tools

Microsoft Office

Yardi

Job description

Scion Staffing, Inc. has been engaged to run a direct-hire search for an experienced Maintenance Service Manager in Kalamazoo, MI.

This is a full-time leadership role overseeing day-to-day maintenance, service requests, apartment turns, preventive maintenance, and a service team within a residential community. The ideal candidate will bring 3+ years in multifamily maintenance, strong hands-on skills, and proven supervisory ability.