Senior Maintenance Manager - Multifamily Property

Village Green; Kalamazoo (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

Village Green is seeking a Service Manager in Kalamazoo to lead maintenance staff and drive dependable service for residents. You will supervise daily activities, oversee work orders, and coordinate repairs across HVAC, plumbing, electrical, appliances, and energy management initiatives.

The role emphasizes mentoring and training, budgeting support, and collaboration with operations leadership to deliver exceptional resident experiences.

Qualifications

• 3-5 years of experience in hotel, apartment, or hospital maintenance/engineering with two years of supervisory experience.
• Excellent customer service and computer skills.
• Ability to create a team, mentor, and train a team.
• Extensive knowledge of plumbing systems, appliances, water heaters, chillers/boilers, and HVAC.
• HVAC or EPA Universal Certification preferred.
• Proven track record managing a preventative maintenance program and experience with capital projects.
• Have the ability to take emergency on-call as needed.

Responsibilities

• Daily supervision of Maintenance staff members including delegation of work orders, special projects and time management techniques.
• Inspection and oversight of existing and completed work orders.
• HVAC, Boiler, plumbing, electrical, appliance and all other service requests.
• Mentoring and training new and existing maintenance staff members.
• Involvement with interviewing and selection of new maintenance team members.
• Provides written monthly energy management recommendations for the building.
• Identifies capital improvements and obtain required estimates/bids.
• Assists in budget preparation for maintenance expenses.

Skills

Supervisory experience

Customer service

Computer skills

Maintenance knowledge

HVAC knowledge

Job description

Village Green is seeking a Service Manager in Kalamazoo to lead maintenance staff and drive dependable service for residents. You will supervise daily activities, oversee work orders, and coordinate repairs across HVAC, plumbing, electrical, appliances, and energy management initiatives.

The role emphasizes mentoring and training, budgeting support, and collaboration with operations leadership to deliver exceptional resident experiences.