Maintenance Service Manager

Scion Staffing, Inc.; Kalamazoo (MI); On-site; USD 41,000 - 48,000; Full time

Job summary

Scion Staffing, Inc. has been engaged to run a direct-hire search for an experienced Maintenance Service Manager in Kalamazoo, MI.

This is a full-time leadership role overseeing day-to-day maintenance, service requests, apartment turns, preventive maintenance, and a service team within a residential community. The ideal candidate will bring 3+ years in multifamily maintenance, strong hands-on skills, and proven supervisory ability.

Qualifications

• 3+ years of multifamily residential/community maintenance experience required.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall required.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Yardi experience preferred.
• Knowledge of Fair Housing regulations.
• Reliable transportation; valid driver's license recommended.
• Ability to participate in after-hours emergency/on-call coverage as needed.
• Ability to perform the physical requirements of the position, including lifting and carrying 50+ pounds, climbing ladders and stairs, bending, kneeling, and working with hand and power tools.

Responsibilities

• Lead, train, supervise, and develop maintenance team members.
• Assign and oversee service requests and apartment turns, ensuring work is completed within established timelines.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning and recordkeeping.
• Ensure efficient apartment turns and inspections for new resident move-ins.
• Maintain safety protocols and ensure compliance with codes and regulations.
• Participate in hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and on-call rotation.
• Manage maintenance budgets and expenses; track inventory and vendor services.
• Coordinate vendors and support larger maintenance and capital improvement projects.
• Maintain accurate maintenance records and prepare weekly, monthly, and quarterly reports.
• Promote a resident-first service culture and respond to resident concerns promptly.
• Partner with property management and leasing teams to support satisfaction and retention.

Skills

Leadership

Supervision

Customer service

Blueprint reading

Communication

Education

High school diploma or equivalent

College-level or trade school preferred

Tools

Microsoft Office

Yardi

Job description

Scion Staffing has been engaged to conduct a search for an experienced Maintenance Service Manager on behalf of our client, a multifamily property management organization in Kalamazoo, Michigan. This is an exciting full-time, direct-hire opportunity for a hands-on maintenance leader with strong multifamily experience to oversee the physical condition, maintenance operations, and service team of a residential community. The Maintenance Service Manager will lead day-to-day maintenance operations, including service requests, apartment turns, preventive maintenance, repairs, inspections, vendor coordination, and emergency response. This position is ideal for an experienced multifamily maintenance professional who enjoys leading a team while remaining hands-on with property maintenance and resident service.

RESPONSIBILITIES

• Lead, train, supervise, and develop maintenance team members, including Maintenance Service Technicians, Groundskeepers, Housekeepers, and Custodians.
• Assign and oversee service requests and apartment turns, ensuring work is completed accurately and within established timelines.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning, chemical balancing, and required recordkeeping.
• Ensure efficient apartment turns and inspections in preparation for new resident move-ins.
• Maintain safety protocols and ensure maintenance activities comply with applicable codes and regulations.
• Participate in the hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and participate in the on-call rotation.
• Manage maintenance budgets and expenses related to supplies, tools, equipment, and vendor services.
• Track inventory and order necessary maintenance supplies, equipment, and parts.
• Coordinate vendors and support larger maintenance and capital improvement projects.
• Maintain accurate maintenance records and prepare weekly, monthly, and quarterly reports.
• Promote a resident-first service culture and respond to resident maintenance concerns professionally and promptly.
• Partner with property management and leasing teams to support resident satisfaction and retention.

QUALIFICATIONS

• 3+ years of multifamily residential/community maintenance experience required.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• High school diploma or equivalent required; college-level or trade school education strongly preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall required.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Yardi experience preferred.
• Knowledge of Fair Housing regulations.
• Reliable transportation; valid driver's license recommended.
• Ability to participate in after-hours emergency/on-call coverage as needed.
• Ability to perform the physical requirements of the position, including lifting and carrying 50+ pounds, climbing ladders and stairs, bending, kneeling, and working with hand and power tools.

COMPENSATION & BENEFITS

This opportunity offers a pay rate of $30-$35/hour plus a comprehensive benefits package!

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that has enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.