Lease Specialist — Drive Occupancy & Resident Experience

Harbor Group Management Company; Sugar Land (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Job summary

Harbor Group Management Company is looking for a dedicated Leasing Specialist to drive occupancy at a multifamily community. You will show apartments, qualify leads, process applications, and coordinate move-in activities to ensure a positive living experience and strong financial performance.

In this role you will design short-and long-term marketing plans, promote the property online, handle renewals, and maintain records using Yardi or OneSite.

Qualifications

• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short-and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Customer service

Communication

Organizational skills

Multitasking

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is looking for a dedicated Leasing Specialist to drive occupancy at a multifamily community. You will show apartments, qualify leads, process applications, and coordinate move-in activities to ensure a positive living experience and strong financial performance.

In this role you will design short-and long-term marketing plans, promote the property online, handle renewals, and maintain records using Yardi or OneSite.