Multifamily Customer Success & Implementation Lead

Brivo; Bethesda (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

401k with company match

Paid Time Off (PTO)

Job summary

Brivo, located in Bethesda, MD, seeks a passionate Customer Success Manager to specialize in Multifamily accounts. This role focuses on collaborating effectively with customers for successful project implementations, utilizing tools like Salesforce and Jira. Responsibilities include managing end-to-end projects, onboarding customers, and optimizing internal processes. With a salary range of $55,000 - $65,000 annually, Brivo offers a collaborative environment and comprehensive benefits, emphasizing support for employees' work-life balance.

Qualifications

• 3+ years in implementation management, especially in multifamily or real estate tech.
• Ability to manage multiple stakeholders and projects successfully.
• PMP certification is a plus.

Responsibilities

• Lead implementation projects end‑to‑end.
• Facilitate onboarding for new multifamily customers.
• Collaborate with technical teams for integration.

Skills

Implementation management experience

Project management skills

Technical infrastructure knowledge

Communication skills

CRM proficiency

Proactive mindset

Tools

Salesforce

Jira

Asana

Job description

Brivo, located in Bethesda, MD, seeks a passionate Customer Success Manager to specialize in Multifamily accounts. This role focuses on collaborating effectively with customers for successful project implementations, utilizing tools like Salesforce and Jira. Responsibilities include managing end-to-end projects, onboarding customers, and optimizing internal processes. With a salary range of $55,000 - $65,000 annually, Brivo offers a collaborative environment and comprehensive benefits, emphasizing support for employees' work-life balance.