Brand Experience and Support Specialist

Genesco Inc.; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Johnston & Murphy, part of Genesco Inc., seeks a Customer Experience Specialist to provide prompt and intermediate support to customers and retail locations across the US. The role emphasizes empathetic service, problem solving, and the ability to learn new software and applications.

Ideal candidates have 1–2 years in customer service, some retail background, and excel at verbal and written communication while managing multiple tasks with accuracy.

Qualifications

• 1–2 years of customer service/call center experience
• 1 year of retail experience preferred
• Proficient with Microsoft Office (Word & Excel)
• Able to quickly learn new software and applications
• Excellent verbal and written communication skills
• Ability to manage multiple tasks with minimal errors

Responsibilities

• Provide timely support via phone and e-mail regarding orders, shipments, and returns
• Meet individual and team customer-focused goals
• Provide feedback on system needs, website issues, or customer concerns
• Act as an ambassador for the brand with core values
• Make decisions based on analysis and urgency to resolve issues
• Assist with special projects within Retail Operations and E‑Commerce departments

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Johnston & Murphy, part of Genesco Inc., seeks a Customer Experience Specialist to provide prompt and intermediate support to customers and retail locations across the US. The role emphasizes empathetic service, problem solving, and the ability to learn new software and applications.

Ideal candidates have 1–2 years in customer service, some retail background, and excel at verbal and written communication while managing multiple tasks with accuracy.