Multichannel Customer Support Pro (Onsite)

CFS Brands; Lodi (NJ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account (HSA)

401(k) Matching

Employee Assistance Program

Paid Time Off

Employee Discount

On-site role in NJ

Collaborative team environment

Job summary

CFS Brands is seeking a Customer Service Representative to provide outstanding support to customers through phone, email, and chat. You will resolve issues, process orders and returns, and partner with the Sales team to drive satisfaction.

The role requires an associates degree and at least two years of experience in a wholesale or B2B environment, with strong Outlook skills and an on-site work schedule in New Jersey.

Qualifications

• Associates degree with minimum of 2 years experience.
• Experience in customer service or B2B wholesale is preferred.
• Strong communication and organizational skills are required.

Responsibilities

• Multi-channel customer support via phone, email, and chat.
• Handle orders, returns and product questions with accuracy and speed.
• Build strong relationships with customers and collaborate with Sales.

Skills

People-first

Flexibility

Resourcefulness

Positive attitude

Education

Associate's degree

Tools

Microsoft Outlook

Job description

CFS Brands is seeking a Customer Service Representative to provide outstanding support to customers through phone, email, and chat. You will resolve issues, process orders and returns, and partner with the Sales team to drive satisfaction.

The role requires an associates degree and at least two years of experience in a wholesale or B2B environment, with strong Outlook skills and an on-site work schedule in New Jersey.