Customer Experience Ambassador

Genesco; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Genesco is seeking a Customer Experience Specialist I to provide prompt and intermediate support to Johnston & Murphy customers and retail locations across the US. The role requires excellent verbal and written communication, problem-solving, empathy, and a customer-first mindset.

You will handle orders, shipments, and returns via phone and email, collaborate with other departments, and contribute to process improvements while upholding the brand's core values.

Qualifications

• 1-2 years of customer service/call center experience; 1 year of retail preferred.
• High school diploma or equivalent; some college preferred.
• Proficient in Microsoft Office; Word and Excel.
• Excellent verbal and written communication skills.
• Ability to quickly learn new software and applications.
• Must be able to work a scheduled shift 7:00am–7:00pm Mon–Fri with occasional Saturday 9:00am–2:00pm.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals.
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns.
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within our Retail Operations and E-Commerce Departments.

Skills

Customer service

Call center

Verbal & written communication

Multitasking

Problem solving

Empathy

Education

High school diploma or equivalent

Some college

Tools

Microsoft Word

Microsoft Excel

Job description

Genesco is seeking a Customer Experience Specialist I to provide prompt and intermediate support to Johnston & Murphy customers and retail locations across the US. The role requires excellent verbal and written communication, problem-solving, empathy, and a customer-first mindset.

You will handle orders, shipments, and returns via phone and email, collaborate with other departments, and contribute to process improvements while upholding the brand's core values.