Customer Experience & Solutions Specialist

Genesco Inc.; Nashville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Johnston & Murphy, a Genesco Inc. brand, seeks a Customer Experience Specialist to support customers and retail stores across the US. You will handle orders, shipments and returns with a focus on timely, accurate service and brand advocacy.

The ideal candidate has strong verbal and written communication, problem-solving ability, and the capacity to learn new software quickly. You will work a schedule between 7:00am and 7:00pm, Monday through Friday, with occasional Saturday shifts.

Qualifications

• 1-2 years of customer service/call center experience; 1 year of retail experience preferred.
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel.
• Ability to quickly learn new software and applications.
• Excellent verbal and written communication skills.
• Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and occasional Saturday shift from 9:00am to 2:00pm.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Johnston & Murphy, a Genesco Inc. brand, seeks a Customer Experience Specialist to support customers and retail stores across the US. You will handle orders, shipments and returns with a focus on timely, accurate service and brand advocacy.

The ideal candidate has strong verbal and written communication, problem-solving ability, and the capacity to learn new software quickly. You will work a schedule between 7:00am and 7:00pm, Monday through Friday, with occasional Saturday shifts.