Customer Experience Specialist: Support & Brand Ambassador

Johnston & Murphy; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnston & Murphy seeks a Customer Experience Specialist I to deliver prompt, intermediate support to customers and retail locations across the US. Strong communication, problem-solving, and multitasking abilities are essential, as is the capacity to learn new software and applications.

The role emphasizes timely, customer-focused service, collaboration across departments, and contributing to process improvements while upholding brand values.

Qualifications

• 1–2 years of customer service/call center experience.
• High school diploma or equivalent; some college preferred.
• Proficient in Microsoft Office; Excel and Word emphasized.
• Strong verbal and written communication skills.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Skills

Verbal communication

Written communication

Problem solving

Multi-tasking

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

Job description

Johnston & Murphy seeks a Customer Experience Specialist I to deliver prompt, intermediate support to customers and retail locations across the US. Strong communication, problem-solving, and multitasking abilities are essential, as is the capacity to learn new software and applications.

The role emphasizes timely, customer-focused service, collaboration across departments, and contributing to process improvements while upholding brand values.