IT Help Desk Administrator — Public Sector Tech Support

State of South Carolina; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

13 holidays per year

15 days annual leave

Tuition assistance

Job summary

South Carolina State Library in Columbia, SC is seeking a Help Desk Administrator to manage first‑line IT support for printers, desktops, laptops, mobile devices, and AV equipment, delivering high quality service to staff and library customers.

The role includes ticketing, problem resolution, onboarding collaboration with HR, security policy compliance, and providing monthly activity reports. Strong communication, organization, and physical effort to lift 40 lbs are required.

Qualifications

• Experience in IT help desk or technical support environments.
• Familiarity with Microsoft 365 applications and device imaging.
• Certifications such as A+, Network+, Security+ are preferred.
• Strong customer service and communication skills.

Responsibilities

• Administers the IT Help Desk and provides tier-one support to staff and users.
• Identifies, researches, and resolves technical problems and documents them.
• Responds to calls and emails; opens tickets for tier-two support when needed.
• Provides hands-on support for desktops, laptops, printers, and AV equipment.
• Delivers monthly reports detailing support activities and asset inventory.
• Train staff on software and equipment, especially after upgrades.
• Collaborates with HR during onboarding and ensures security policy compliance.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

On-site troubleshooting

Education

Associate's or Bachelor's degree in a related field

Tools

MS 365

Intune

Imaging PCs

Help desk system

A+/N+/S+

Job description

South Carolina State Library in Columbia, SC is seeking a Help Desk Administrator to manage first‑line IT support for printers, desktops, laptops, mobile devices, and AV equipment, delivering high quality service to staff and library customers.

The role includes ticketing, problem resolution, onboarding collaboration with HR, security policy compliance, and providing monthly activity reports. Strong communication, organization, and physical effort to lift 40 lbs are required.