IT Support Specialist II: User-Focused Tech Help, SQL/HTML

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

State-of-South-Carolina is seeking an IT Support Technician to diagnose and resolve issues with computer hardware and software. You will interact with users to troubleshoot, pull reports, and assist with applications, websites, and multimedia materials to ensure solutions meet user needs.

You will document processes, train end users, support IT staff and management, manage devices like laptops, desktops, and printers, and handle tickets and work orders with professionalism and timely

Qualifications

• Resolves technical issues relating to computer hardware or software devices.
• Assists in the assessment of applications, websites, and other multimedia materials.
• Assists programmers, end users IT personnel, and stakeholders to ensure programs meet user's needs.
• Assists with reports to management.
• Completes or resolves assigned tasks, work reports and work tickets.

Responsibilities

• Resolves technical issues relating to computer hardware or software devices.
• Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned task.
• Assists in the assessment of applications, web sites, and other multimedia materials.
• Assists programmers, end users IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users.
• Assists with reports to management.
• Completes or resolves assigned tasks, work reports and work tickets.

Skills

Time management

Customer service

Documentation

Communication

Team collaboration

Education

High school diploma

Associate's/Bachelor's in related field (substitutable for experience)

Tools

SQL/MySQL

HTML

Job description

State-of-South-Carolina is seeking an IT Support Technician to diagnose and resolve issues with computer hardware and software. You will interact with users to troubleshoot, pull reports, and assist with applications, websites, and multimedia materials to ensure solutions meet user needs.

You will document processes, train end users, support IT staff and management, manage devices like laptops, desktops, and printers, and handle tickets and work orders with professionalism and timely