Inbound Support Specialist

Global Agility Solutions, LLC; Louisville (KY); On-site; USD 32,000 - 36,000; Full time

Job summary

Global Agility Solutions, LLC is hiring entry level Call Center Agents to join our customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.

In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services. This job requires strong communication, computer literacy, and adherence to policies, with bilingual

Qualifications

• Strong communication skills over the phone.
• Ability to remember and deliver information professionally.
• Experience in customer service, preferably in a call center.
• Computer literacy is required.
• Ability to follow policies, procedures, and regulations.
• Team-oriented with goal attainment mindset.
• Strong listening and problem-resolution abilities.
• Bilingual Spanish/English preferred.
• High School diploma or GED.

Responsibilities

• Answer incoming calls from customers.
• Resolve program or service issues to ensure complete satisfaction.
• Account establishment and management.
• Take payments and update account information via BOS.
• Handle customer calls and disclosures as needed.
• Manage disputes and escalations when required.
• Process payment adjustments and refunds over the phone.
• Communicate account and program information to callers.

Skills

Phone communication

Customer service

Computer literacy

Policy adherence

Teamwork

Education

High School diploma or GED

Tools

Back-office system (BOS)

Job description

Global Agility Solutions, LLC is hiring entry level Call Center Agents to join our customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.

In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services. This job requires strong communication, computer literacy, and adherence to policies, with bilingual