Multichannel Family Support Specialist

OpenEd; United States; A distancia; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

OpenEd is seeking a customer support teammate to assist families across the country, via phone, email, chat, text, and social media. You will triage requests, guide families in building education schedules, and document interactions to ensure smooth support.

Join a mission-driven team focused on transparency, learning, and family empowerment. OpenEd emphasizes exceptional service, collaboration, and a commitment to helping families succeed in their educational journey, with flexible hours

Formación

• Extremely detail-oriented, kind, and highly organized with a patient disposition.
• Exceptional communication skills; comfortable engaging directly with families.
• Familiar with Google products and flexible for Pacific Time business hours.

Responsabilidades

• Support parents via phone, text, email, chat, video, and social media.
• Triage and respond to parent requests using the help ticketing system.
• Advise parents on building education schedules and document interactions.

Conocimientos

Communication

Customer service

Organization

Patience

Google products familiarity

Descripción del empleo

OpenEd is seeking a customer support teammate to assist families across the country, via phone, email, chat, text, and social media. You will triage requests, guide families in building education schedules, and document interactions to ensure smooth support.

Join a mission-driven team focused on transparency, learning, and family empowerment. OpenEd emphasizes exceptional service, collaboration, and a commitment to helping families succeed in their educational journey, with flexible hours