Multi-Channel Front-Line Support Specialist (Full-Time)

7Seventy; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401(k) with company match

Wellness-related perks and discounts

Job summary

7Seventy is seeking a dedicated support specialist to provide front-line care to customers, patients, and service providers across phone, text, live chat, and email channels. The role involves scheduling, answering questions, and resolving issues while maintaining empathy and clear communication.

The position is full-time with occasional weekend or holiday coverage. You will work to ensure consistent follow-through, document interactions, and collaborate with internal teams to improve the

Qualifications

• Experience in a customer service or support role.
• Strong verbal and written communication skills.
• Familiarity with privacy-focused workflows, such as HIPAA-related environments.
• Exposure to ticketing systems like Zendesk or Kustomer.
• Ability to use empathy to de-escalate challenging situations.
• Attention to detail and sound judgment when handling customer interactions.
• Interest in customer satisfaction measures such as CSAT and NPS.

Responsibilities

• Provide front-line support for inbound and outbound communications.
• Engage with customers, patients, and service providers via phone, text, live chat, and email.
• Assist with scheduling and confirming bookings.
• Address questions and troubleshoot issues with a calm, solution-focused approach.
• Handle escalations and route high-priority issues for further review.
• Document interactions and maintain clear communication records.
• Collaborate with teammates and other departments on shared tasks and projects.

Skills

Customer service experience

Verbal and written communication

HIPAA familiarity

Empathy to de-escalate

Attention to detail

Tools

Zendesk

Kustomer

Job description

7Seventy is seeking a dedicated support specialist to provide front-line care to customers, patients, and service providers across phone, text, live chat, and email channels. The role involves scheduling, answering questions, and resolving issues while maintaining empathy and clear communication.

The position is full-time with occasional weekend or holiday coverage. You will work to ensure consistent follow-through, document interactions, and collaborate with internal teams to improve the