Multichannel Ecommerce Growth & Engagement Lead

sdgoodwill; Lovelock (NV); On-site; USD 60,000 - 95,000; Full time

Job summary

Goodwill Industries seeks an experienced operations leader to drive multichannel growth across ecommerce platforms and lead SOP development. You will partner with retail leadership to optimize high-value goods, expand product categories, and ensure compliant, quality listings.

Ideal candidates bring at least 3 years of management experience, a valid CA driver’s license, and a track record of training and team development within GISD-aligned values.

Qualifications

• High school diploma or GED required; BA/BS preferred.
• Minimum 3 years of management experience in related field.
• CA Driver’s License with driving record acceptable to insurer.
• Availability for all operational hours and after-hours as needed.

Responsibilities

• Drive multichannel growth using the latest technology and platforms.
• Maintain standardized SOPs across channels and train staff.
• Collaborate with retail leadership to target high-value goods.
• Identify new product categories, channels, and pricing strategies.
• Ensure product listings meet QA standards and regulatory guidelines.
• Foster a positive culture aligned with GISD values and leadership principles.
• Delegate priorities and monitor progress toward goals.
• Ensure performance, time/attendance, and policy compliance.
• Oversee evaluations and disciplinary actions as needed.
• Resolve employment issues per policy and law.
• Maintain strong relationships with customers, donors, vendors, and departments.
• Participate in recruitment and interviewing processes.
• Keep site safe, organized, and well-maintained.
• Safeguard donations and report security concerns.
• Cross-train in ecommerce warehouse workflows and assist operations.
• Follow directions and complete additional tasks as assigned.

Skills

Management

Multichannel Sales

Leadership

Training & Coaching

Customer Relations

Education

High School diploma/GED

BA/BS preferred

Tools

Shopify

ERP systems

CRM

Job description

Goodwill Industries seeks an experienced operations leader to drive multichannel growth across ecommerce platforms and lead SOP development. You will partner with retail leadership to optimize high-value goods, expand product categories, and ensure compliant, quality listings.

Ideal candidates bring at least 3 years of management experience, a valid CA driver’s license, and a track record of training and team development within GISD-aligned values.