Ecommerce Growth & Engagement Manager

sdgoodwill; Lovelock (NV); On-site; USD 60,000 - 95,000; Full time

Job summary

Goodwill Industries seeks an experienced operations leader to drive multichannel growth across ecommerce platforms and lead SOP development. You will partner with retail leadership to optimize high-value goods, expand product categories, and ensure compliant, quality listings.

Ideal candidates bring at least 3 years of management experience, a valid CA driver’s license, and a track record of training and team development within GISD-aligned values.

Qualifications

• High school diploma or GED required; BA/BS preferred.
• Minimum 3 years of management experience in related field.
• CA Driver’s License with driving record acceptable to insurer.
• Availability for all operational hours and after-hours as needed.

Responsibilities

• Drive multichannel growth using the latest technology and platforms.
• Maintain standardized SOPs across channels and train staff.
• Collaborate with retail leadership to target high-value goods.
• Identify new product categories, channels, and pricing strategies.
• Ensure product listings meet QA standards and regulatory guidelines.
• Foster a positive culture aligned with GISD values and leadership principles.
• Delegate priorities and monitor progress toward goals.
• Ensure performance, time/attendance, and policy compliance.
• Oversee evaluations and disciplinary actions as needed.
• Resolve employment issues per policy and law.
• Maintain strong relationships with customers, donors, vendors, and departments.
• Participate in recruitment and interviewing processes.
• Keep site safe, organized, and well-maintained.
• Safeguard donations and report security concerns.
• Cross-train in ecommerce warehouse workflows and assist operations.
• Follow directions and complete additional tasks as assigned.

Skills

Management

Multichannel Sales

Leadership

Training & Coaching

Customer Relations

Education

High School diploma/GED

BA/BS preferred

Tools

Shopify

ERP systems

CRM

Job description

About Us

Are you looking for meaningful work and want to make a difference?Do you wantto gain valuable work experience? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY:

Responsible for managing the multichannel workflow across the company, requiring the implementation of market-leading sales strategies, evolving technologies, and platforms. Establishes and maintains multichannel SOPs. Ensures consistent collaboration, training, and alignment with retail. Maintains a culture aligned with GISD core values and leadership principles.

Responsibilities

Essential Function (s):

1. 1. Achieves multichannel growth in the rapidly evolving ecommerce market by developing strategic initiatives utilizing the latest technology, AI, automation, equipment, platforms, and sales trends.
2. 2. Maintains an optimized multichannel workflow by implementing and updating SOP’s and ensuring that training, site visits, and communication of KPI’s are consistent.
3. 3. Works closely with retail leadership to ensure strong collaboration, feedback, training, and alignment on identifying high-value, high-margin goods for multichannel.
4. 4. Identifies new product categories, sales channels, and pricing strategies to increase revenue & margin and optimize sell-through rate & average sale price.
5. 5. Manages systems and personnel that ensure products have auction titles, product details, and photographs that meet quality assurance and verification/authenticity standards in compliance with all applicable laws and marketplace guidelines.
6. 6. Creates a positive work culture utilizing GISD core values and leadership principles. Motivates, engages, and develops direct reports to create bench strength at all levels.
7. 7. Delegates priorities effectively and holds direct reports accountable to goals and deadlines.
8. 8. Ensures that performance, behavior/conduct, time/attendance, and policies/procedure expectations are met. Provides support as needed when expectations are not met.
9. 9. Ensures performance evaluations, progressive discipline, and other required documentation is delivered on time and according to company expectations.
10. 10. Ensures employment relationship issues are resolved according to the organization’s best practices, culture, core values, and in accordance with applicable laws and regulations.
11. 11. Ensures customer, donor, vendor, and interdepartmental relationships are maintained at a high level. Resolves escalated complaints when difficult situations arise.
12. 12. Participates in recruitment process, including selecting, interviewing, and recommending applicants as needed.
13. 13. Ensures the work site is supplied, safe, clean, organized, and well-maintained. Opens and closes location(s) according to company guidelines.
14. 14. Safeguards company property including donations. Reports known or suspected security and/or theft problems to the SAP Department and Director.
15. 15. Cross-trained in ecommerce warehouse workflows and supports operations as needed.
16. 16. Follows directions and completes other tasks as assigned.

Qualifications

SKILLS & ABILITIES:

Education: High School diploma/GED required; BA/BS, or equivalent combination of education and experience in related field preferred

Experience: Minimum 3 years’ management experience in a related field, or 3 years of GISD level 4-6 experience, or an equivalent combination of past experience and GISD experience.

Certificates & Licenses: Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements. Must also have an insured, reliable vehicle.

Work Schedule: Available during all operational hours & for after-hours/emergency calls as needed.