Multichannel Customer Support Specialist

Xylem; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Xylem is seeking a Customer Service Associate in the United States to provide responsive support across channels and help drive customer retention. You will collaborate with Sales, Operations, and Support teams to resolve inquiries and ensure accurate documentation, billing, and service reporting.

The role emphasizes following SOPs, maintaining SLA performance, and delivering Fortune 500–level professionalism in all customer interactions.

Responsibilities

• Respond promptly to customer inquiries across channels with professional service that supports retention.
• Handle inbound/outbound calls for internal and external customers; document interactions and required follow-up.
• Partner with internal teams (e.g., Sales, Operations, Support roles, and other divisions) to resolve issues and complete requests.
• Follow SOPs/standard work; perform tasks in alignment with SLAs, defined metrics, and documentation standards.
• Process customer payments per process; provide proof of payment and invoices; support billing inquiries as directed.
• Generate customer service reports (e.g., via Rental Results, 8x8, SAP) as requested and maintain contact lists per leader cadence.

Job description

Xylem is seeking a Customer Service Associate in the United States to provide responsive support across channels and help drive customer retention. You will collaborate with Sales, Operations, and Support teams to resolve inquiries and ensure accurate documentation, billing, and service reporting.

The role emphasizes following SOPs, maintaining SLA performance, and delivering Fortune 500–level professionalism in all customer interactions.