Service Center & Tech Support Specialist

Ebro Electronic GmbH; Wilmington (NC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

20 days PTO

Health benefits

Retirement plan

Parental leave

Tuition reimbursement

Career development

Wellness programs

Employee discounts

Recognition programs

Job summary

Xylem is seeking a Service Center Associate in Wilmington, NC to serve as the vital link between customers, technicians, and branch operations. You will manage rentals, invoicing, and service requests while delivering exceptional service daily.

You’ll engage in troubleshooting, coordination of deliveries, and administrative tasks, contributing to accurate records and smooth operations. This role emphasizes collaborative teamwork and hands‑on problem solving.

Qualifications

• High School Diploma or GED or equivalent.
• 1+ year of customer service or related experience.
• Familiarity with ERP systems like SAP or similar software.
• Billing and invoicing experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to prioritize tasks and manage multiple responsibilities.
• Basic math and problem‑solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage inbound calls, online inquiries, and walk‑ins; generate rental quotes and process orders by phone, email, or in person.
• Assist Service Shop Technicians by preparing work orders, pulling parts, and documenting service activities.
• Process contracts, billing, and payments; help track metrics and support daily branch operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

SAP

Billing software

Job description

Xylem is seeking a Service Center Associate in Wilmington, NC to serve as the vital link between customers, technicians, and branch operations. You will manage rentals, invoicing, and service requests while delivering exceptional service daily.

You’ll engage in troubleshooting, coordination of deliveries, and administrative tasks, contributing to accurate records and smooth operations. This role emphasizes collaborative teamwork and hands‑on problem solving.