Water Technology Support Specialist

Xylem; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

paid time off

paid parental leave

tuition reimbursement

Job summary

Xylem is seeking a Technical Support Engineer to provide technical support via phone and email to customers, sales, and service teams. You will leverage knowledge of Xylem Water Technologies to answer questions, qualify leads, and assist with warranty and troubleshooting efforts.

Responsibilities include maintaining knowledge of products, supporting cross-functional teams, and preparing documentation and service bulletins.

Qualifications

• Bachelor's degree in Engineering or related field and 2+ years' experience.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities via phone and e-mail.
• Excellent organizational skills and ability to handle multiple projects.

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers.
• Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.
• Train and educate team members on new processes or products.

Skills

MS Word

Outlook

Excel

Analytical skills

Problem-solving

Communication

Teamwork

Education

Bachelor's degree in Engineering or related field

Tools

SAP

Job description

Xylem is seeking a Technical Support Engineer to provide technical support via phone and email to customers, sales, and service teams. You will leverage knowledge of Xylem Water Technologies to answer questions, qualify leads, and assist with warranty and troubleshooting efforts.

Responsibilities include maintaining knowledge of products, supporting cross-functional teams, and preparing documentation and service bulletins.