Multichannel Customer Support Specialist

Ampcus Inc; San Rafael (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading service firm is seeking a Customer Service Rep to handle inquiries and provide resolutions via various communication channels. The suitable candidate must have 1-2 years of customer service experience, a High School diploma, and strong communication and MS Office skills. The role involves responding to calls and messages, maintaining product knowledge, and addressing basic payment issues. This position is located in San Rafael, California, with a contract-to-hire duration.

Qualifications

• 1-2 years of call center or corporate customer service experience.
• Ability to navigate a computer-based data entry system.
• High level of communication skills.

Responsibilities

• Responds to customer inquiries via telephone, email, SMS, and chat.
• Maintains knowledge of products and services.
• Resolves basic payment and account-related requests.

Skills

Communication skills

MS Office skills

Problem resolution

Education

High School Diploma or Equivalent

Job description

A leading service firm is seeking a Customer Service Rep to handle inquiries and provide resolutions via various communication channels. The suitable candidate must have 1-2 years of customer service experience, a High School diploma, and strong communication and MS Office skills. The role involves responding to calls and messages, maintaining product knowledge, and addressing basic payment issues. This position is located in San Rafael, California, with a contract-to-hire duration.