Multichannel Customer Support Specialist

Kedia Corporation; Meridian (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services provider seeks a Customer Service Representative in Meridian, ID. This role involves engaging with customers to provide information about products and services, handling inquiries, and resolving complaints effectively. Ideal candidates will possess strong communication skills and experience in a fast-paced environment. Join a company that values innovation and offers a challenging work foundation with opportunities for personal growth.

Qualifications

• Strong ability in active listening and effective communication.
• Experience handling customer inquiries and issues effectively.
• Proficiency in using CRM software and call center tools.

Responsibilities

• Provide information about products or services to customers.
• Resolve service or billing complaints with effective solutions.
• Maintain accurate records of customer interactions and actions taken.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Social Perceptiveness

Negotiation

Tools

Contact center software

Customer relationship management CRM software

Spreadsheet software

Job description

A global business services provider seeks a Customer Service Representative in Meridian, ID. This role involves engaging with customers to provide information about products and services, handling inquiries, and resolving complaints effectively. Ideal candidates will possess strong communication skills and experience in a fast-paced environment. Join a company that values innovation and offers a challenging work foundation with opportunities for personal growth.