Customer Support & Billing Specialist

Kedia Corporation; Meridian (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Meridian, MS is looking for a Customer Service Representative. You will interact with customers to address inquiries, process orders, and resolve billing complaints. Responsibilities include maintaining records, ensuring service quality, and providing exceptional customer experiences. The role requires strong communication skills and the ability to use contact center tools and technology effectively. If you have a passion for helping others, we encourage you to apply.

Qualifications

• Knowledge of principles for providing customer services, including needs assessment.
• Knowledge of administrative and clerical procedures and systems.
• Ability to convey information effectively in spoken form.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer and Personal Service

Active Listening

Speaking

Service Orientation

Writing

Problem Sensitivity

Negotiation

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A customer service company in Meridian, MS is looking for a Customer Service Representative. You will interact with customers to address inquiries, process orders, and resolve billing complaints. Responsibilities include maintaining records, ensuring service quality, and providing exceptional customer experiences. The role requires strong communication skills and the ability to use contact center tools and technology effectively. If you have a passion for helping others, we encourage you to apply.