Contract Customer Support Specialist

Kedia Corporation; Lewiston (ID); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service company is seeking a Customer Service Representative to handle customer interactions and resolve inquiries in Lewiston, ID. The role demands active listening, effective speaking, and proficiency in various technical tools including CRM software. Ideal candidates will have a knack for critical thinking and service orientation. Join a fast-paced environment focused on innovation and exceptional experiences for customers.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Determine charges for services requested, collect payments, or arrange for billing.
• Resolve customers' service or billing complaints.
• Contact customers to respond to inquiries or notify them of claims results.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Problem Sensitivity

Tools

Autodialers

Contact center software

Customer Relationship Management (CRM) software

Electronic mail software

Spreadsheet software

Job description

A customer service company is seeking a Customer Service Representative to handle customer interactions and resolve inquiries in Lewiston, ID. The role demands active listening, effective speaking, and proficiency in various technical tools including CRM software. Ideal candidates will have a knack for critical thinking and service orientation. Join a fast-paced environment focused on innovation and exceptional experiences for customers.