Multichannel Customer Support Specialist

Kedia Corporation; Lewiston (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A global customer service provider is seeking a Customer Service Representative in Lewiston, ME. The ideal candidate will engage with customers through various communication channels and must possess strong problem-solving and listening skills. Responsibilities also include maintaining records of interactions and resolving complaints efficiently. If you have a passion for customer service and effective communication, we encourage you to apply.

Qualifications

• Ability to actively listen and understand customer needs.
• Effective communication skills both verbally and in writing.
• Problem sensitivity towards customer inquiries.

Responsibilities

• Provide information and assistance to customers via phone.
• Keep accurate records of customer interactions.
• Resolve customer complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software (Microsoft Excel)

Job description

A global customer service provider is seeking a Customer Service Representative in Lewiston, ME. The ideal candidate will engage with customers through various communication channels and must possess strong problem-solving and listening skills. Responsibilities also include maintaining records of interactions and resolving complaints efficiently. If you have a passion for customer service and effective communication, we encourage you to apply.