Customer Experience Specialist

Kedia Corporation; Caldwell (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative in Caldwell, Idaho. The role involves interacting with customers to provide information, resolve complaints, and maintain accurate records. Successful candidates will demonstrate strong communication skills and an ability to work in a fast-paced environment. Experience with customer relationship management software is beneficial. This position offers an exciting opportunity to contribute to innovative solutions in the business services sector.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and actions taken.
• Check to ensure appropriate changes resolve customers' problems.
• Determine charges for requested services and collect payments.
• Refer unresolved grievances to designated departments.
• Review insurance policy terms for coverage issues.
• Contact customers to respond to inquiries or notify them of claim results.
• Resolve customer complaints through adjusting bills or refunding money.
• Prepare invoices for returned goods.
• Assess validity of complaints and determine possible causes.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Voice broadcasting systems

Automatic call distribution ACD system

Scanners

Calling line identification equipment

Dialed number identification systems

Avaya software

Multi-channel contact center software

CRM software

Microsoft Outlook

Active Data Online WebChat

Microsoft Excel

Job description

A leading service provider is seeking a Customer Service Representative in Caldwell, Idaho. The role involves interacting with customers to provide information, resolve complaints, and maintain accurate records. Successful candidates will demonstrate strong communication skills and an ability to work in a fast-paced environment. Experience with customer relationship management software is beneficial. This position offers an exciting opportunity to contribute to innovative solutions in the business services sector.