Multichannel Customer Support Specialist

Kedia Corporation; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established corporation in Birmingham, Alabama, is seeking a skilled customer service representative. The role involves directly interacting with customers, resolving inquiries, and maintaining records of interactions. Ideal candidates will possess strong communication skills, including active listening and effective speaking, and be well-versed in customer service principles. This position offers a dynamic work environment that encourages growth and innovation.

Qualifications

• Ability to actively listen and understand customer needs.
• Strong speaking skills to effectively convey information.
• Service-oriented mindset to assist and help customers.
• Effective writing skills for communication.

Responsibilities

• Confer with customers via phone or in person for assistance.
• Maintain records of customer interactions and resolve issues.
• Review and assess customer complaints for validity.
• Handle billing inquiries and payments effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

An established corporation in Birmingham, Alabama, is seeking a skilled customer service representative. The role involves directly interacting with customers, resolving inquiries, and maintaining records of interactions. Ideal candidates will possess strong communication skills, including active listening and effective speaking, and be well-versed in customer service principles. This position offers a dynamic work environment that encourages growth and innovation.