Customer Support Specialist (Contract)

Kedia Corporation; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in business services is seeking a Customer Service Representative in Montgomery, AL. The role involves engaging with customers to provide information, handle inquiries, and resolve complaints. Ideal candidates should possess strong communication skills and the ability to manage various customer service tools. This position offers an opportunity to work in a fast-paced and growth-oriented environment, fostering innovative user experiences.

Qualifications

• Knowledge of customer service principles and processes.
• Experience with clerical procedures and systems.
• Proficient in the English language.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Check to ensure appropriate changes were made to resolve customer issues.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms for coverage of losses.
• Contact customers with inquiry responses or claim updates.
• Resolve service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Spreadsheet software

Job description

A leading company in business services is seeking a Customer Service Representative in Montgomery, AL. The role involves engaging with customers to provide information, handle inquiries, and resolve complaints. Ideal candidates should possess strong communication skills and the ability to manage various customer service tools. This position offers an opportunity to work in a fast-paced and growth-oriented environment, fostering innovative user experiences.