Customer Care & Billing Support Specialist

Kedia Corporation; Hoover (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading corporation in Hoover, AL is seeking a Customer Service Representative to join their team. This role focuses on delivering exceptional assistance by resolving customer issues and inquiries via phone and in person. Ideal candidates will possess strong listening and communication skills and have experience in managing customer complaints efficiently. The company offers a dynamic work environment with opportunities for growth and innovation in the customer service industry.

Qualifications

• Experience in customer service roles.
• Ability to handle complaints and inquiries effectively.
• Familiarity with CRM and contact center software.

Responsibilities

• Confer with customers to provide information and resolve issues.
• Keep records of customer interactions and transactions.
• Review insurance policy terms for customer inquiries.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading corporation in Hoover, AL is seeking a Customer Service Representative to join their team. This role focuses on delivering exceptional assistance by resolving customer issues and inquiries via phone and in person. Ideal candidates will possess strong listening and communication skills and have experience in managing customer complaints efficiently. The company offers a dynamic work environment with opportunities for growth and innovation in the customer service industry.