Mobile Customer Service Specialist (Contract)

Kedia Corporation; Mobile (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading business services provider is looking for a Customer Service Representative in Mobile, Alabama. The role involves assisting customers with inquiries and complaints while maintaining records of interactions. Successful candidates will possess strong communication skills, a proactive attitude, and the ability to handle disputes effectively. Experience with contact center software is preferred, and the position offers a dynamic workplace environment aimed at fostering growth and innovation.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to analyze and evaluate customer information.
• Proactivity in assisting customers and resolving issues.

Responsibilities

• Provide information, take orders, and resolve complaints.
• Keep detailed records of customer interactions.
• Determine charges and arrange for billing.
• Handle unresolved customer grievances.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A leading business services provider is looking for a Customer Service Representative in Mobile, Alabama. The role involves assisting customers with inquiries and complaints while maintaining records of interactions. Successful candidates will possess strong communication skills, a proactive attitude, and the ability to handle disputes effectively. Experience with contact center software is preferred, and the position offers a dynamic workplace environment aimed at fostering growth and innovation.