Multichannel Customer Support Specialist

Domino's Franchise; Albany (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's Franchise in Albany, LA is seeking a Customer Service Rep to be the friendly face of the brand. You will assist customers via multiple channels, resolve inquiries, and build loyalty through empathetic, solution-focused interactions.

The role emphasizes active listening, strong communication, and the ability to handle multiple inquiries while maintaining detailed records. Bilingual candidates are preferred and CRM familiarity is a plus.

Qualifications

• Proven customer service experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Active listening and empathy in customer interactions.
• Proficient with computer systems and quick learning of new software.
• Ability to multitask and manage multiple inquiries.
• Strong problem-solving with customer-focused solutions.
• Patience and composure with difficult customers.
• Typing speed of at least 40 words per minute.
• Preferred: experience with CRM software; bilingual abilities.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels in a timely and professional manner.
• Listen to customer concerns and provide accurate, helpful solutions.
• Troubleshoot issues and resolve complaints with patience and understanding.
• Maintain detailed records of customer interactions and transactions.
• Provide product and service information to customers and answer questions.
• Follow up to ensure issues are resolved satisfactorily.
• Meet or exceed performance metrics (response time, resolution rate, customer satisfaction).
• Escalate complex issues to appropriate departments or supervisors.
• Customize solutions based on customer needs and preferences.

Skills

Customer service

Communication skills

Active listening

Typing speed 40 WPM

Multitasking

Problem-solving

Bilingual (preferred)

Tools

CRM software

Job description

Domino's Franchise in Albany, LA is seeking a Customer Service Rep to be the friendly face of the brand. You will assist customers via multiple channels, resolve inquiries, and build loyalty through empathetic, solution-focused interactions.

The role emphasizes active listening, strong communication, and the ability to handle multiple inquiries while maintaining detailed records. Bilingual candidates are preferred and CRM familiarity is a plus.