Full-Time Customer Service Pro: Empathy & Solutions

Domino's Pizza; Independence (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Independence, LA is seeking a friendly Customer Service Representative to join our store team. You will be the face and voice of our brand, delivering exceptional service with every customer interaction and supporting daily store operations.

You will greet customers, answer calls, process orders and payments, provide product information, handle complaints, keep records accurate, multitask in a fast-paced environment, and collaborate with team members to ensure a positive guest

Qualifications

• Excellent verbal and written communication skills.
• Strong empathy and active listening to resolve issues.
• Ability to multi-task in a fast-paced environment.
• Punctual and reliable attendance.

Responsibilities

• Greet customers warmly and professionally, creating a welcoming environment that reflects our commitment to excellence.
• Answer incoming calls and inquiries with patience, empathy, and a genuine desire to resolve customer concerns.
• Process customer orders, payments, and transactions accurately while maintaining attention to detail.
• Provide product and service information tailored to customer needs, offering personalized recommendations when appropriate.
• Handle customer complaints and concerns with professionalism, working collaboratively to find effective solutions.
• Maintain accurate records of customer interactions and transactions using our systems and tools.
• Multitask efficiently in a fast-paced environment, prioritizing requests to ensure timely responses.
• Keep your workspace organized and maintain a professional appearance at all times.
• Collaborate with team members to support overall customer service goals and contribute to a positive team culture.
• Identify opportunities to enhance customer satisfaction and share feedback with management.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Problem solving

Time management

Organizational skills

Computer proficiency

Attendance & reliability

Team collaboration

Education

High school diploma or equivalent

Background check

Job description

Domino's Pizza in Independence, LA is seeking a friendly Customer Service Representative to join our store team. You will be the face and voice of our brand, delivering exceptional service with every customer interaction and supporting daily store operations.

You will greet customers, answer calls, process orders and payments, provide product information, handle complaints, keep records accurate, multitask in a fast-paced environment, and collaborate with team members to ensure a positive guest