Customer Experience Specialist - Albany

Domino; Albany (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino is seeking a Customer Service Representative in Albany, United States. You will be the friendly face of the brand, assisting customers across multiple channels and ensuring a positive experience with our products and services.

Responsibilities include addressing inquiries, solving problems, and maintaining accurate records while meeting performance metrics such as response time and customer satisfaction. A collaborative, customer-focused mindset is essential.

Qualifications

• Proven customer service experience or equivalent in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong active listening and empathetic approach to customers.
• Proficiency with computer systems and ability to learn new software quickly.
• Typing speed of at least 40 words per minute.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely, professional manner.
• Listen actively to customer concerns and provide accurate, helpful solutions.
• Troubleshoot issues and resolve complaints with patience and understanding.
• Maintain detailed and accurate records of interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.

Skills

Customer service

Communication

Active listening

CRM familiarity

Typing 40 wpm

Tools

CRM software

Job description

Domino is seeking a Customer Service Representative in Albany, United States. You will be the friendly face of the brand, assisting customers across multiple channels and ensuring a positive experience with our products and services.

Responsibilities include addressing inquiries, solving problems, and maintaining accurate records while meeting performance metrics such as response time and customer satisfaction. A collaborative, customer-focused mindset is essential.