Customer Experience Specialist

Domino's; Albany (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino's Albany is seeking a Customer Service Rep to be the friendly face of the store, helping customers with inquiries and ensuring a positive experience with our products and services in a fast-paced setting.

You will respond to inquiries across phone, email, chat; listen actively; resolve issues; maintain records; and aim to meet performance metrics while following company policies.

Qualifications

• Proven customer service experience or equivalent work experience in a customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong active listening and empathetic approach to customer interactions.
• Proficiency with computer systems and ability to learn new software quickly.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• Problem-solving skills with a focus on customer-centered solutions.
• Patience and composure when handling difficult customers.
• Typing speed of at least 40 words per minute.
• Preferred: Experience with CRM software.
• Preferred: Product knowledge or familiarity with our industry.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Listen actively to customer concerns and provide accurate, helpful solutions.
• Troubleshoot customer issues and resolve complaints with patience and understanding.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide product and service information to customers, answering questions thoroughly.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Customize solutions based on individual customer needs and preferences.
• Adhere to company policies and procedures while maintaining a supportive attitude toward customers.

Skills

Communication

Active listening

Empathy

CRM familiarity

Typing 40 wpm

Tools

CRM software

Job description

Domino's Albany is seeking a Customer Service Rep to be the friendly face of the store, helping customers with inquiries and ensuring a positive experience with our products and services in a fast-paced setting.

You will respond to inquiries across phone, email, chat; listen actively; resolve issues; maintain records; and aim to meet performance metrics while following company policies.