Customer Support Specialist - Empathetic Problem-Solver

Domino's Pizza; Champaign (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

Domino's Pizza in Champaign, IL is seeking a Customer Service Representative to join our team. You will be the voice of the brand, handling inquiries and resolving issues with a friendly, empathetic approach to ensure every guest has a positive experience.

You'll respond via phone, email, and chat, document interactions, and collaborate with teammates to meet service levels and satisfaction targets. Prior customer service experience is preferred, CRM familiarity is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Calm, patient demeanor in challenging situations.
• Proven problem-solving with a customer focus.
• Proficiency with computer systems and basic software.
• Able to multitask and manage multiple interactions.
• Strong organizational skills and attention to detail.
• Previous customer service experience.
• CRM software familiarity preferred.
• Typing proficiency and keyboard navigation preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and identify solutions.
• Resolve customer issues with empathy and accuracy.
• Provide accurate product and service information to customers.
• Document customer interactions and maintain records.
• Follow up with customers to confirm satisfaction.
• Escalate complex issues to appropriate departments.
• Meet or exceed performance metrics like response time and CSAT.
• Collaborate with team to share best practices.
• Adhere to company policies and maintain professional behavior.

Skills

Verbal communication

Written communication

Active listening

Problem solving

CRM familiarity

Typing speed

Multitasking

Organizational skills

Customer service

Tools

CRM software

Job description

Domino's Pizza in Champaign, IL is seeking a Customer Service Representative to join our team. You will be the voice of the brand, handling inquiries and resolving issues with a friendly, empathetic approach to ensure every guest has a positive experience.

You'll respond via phone, email, and chat, document interactions, and collaborate with teammates to meet service levels and satisfaction targets. Prior customer service experience is preferred, CRM familiarity is a plus.