Multichannel Customer Care Specialist

Domino's; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Casselberry, FL is seeking a dedicated Customer Service Representative to join our store team. You will respond to customer inquiries via phone, email, and chat, handle complaints, and process orders, refunds, and exchanges with accuracy and empathy.

Maintaining up-to-date knowledge of products and policies, you will collaborate with other departments to resolve complex issues and document interactions in our service software.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in customer service software and basic computer skills.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escalation priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Skills

Customer service

Communication

Problem solving

Tech proficiency

Team player

Job description

Domino's in Casselberry, FL is seeking a dedicated Customer Service Representative to join our store team. You will respond to customer inquiries via phone, email, and chat, handle complaints, and process orders, refunds, and exchanges with accuracy and empathy.

Maintaining up-to-date knowledge of products and policies, you will collaborate with other departments to resolve complex issues and document interactions in our service software.