Customer Support Specialist — Multichannel & CRM

Domino's; Snellville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Snellville, GA is seeking a friendly Customer Service Representative to be the first point of contact for customers, handling inquiries by phone, email, and chat while delivering courteous service.

You will resolve issues with empathy, process orders and refunds, maintain up-to-date product knowledge, and document interactions in the CRM, with a focus on accuracy and meeting performance standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Active listening and the ability to empathize with customers.
• Patience and the ability to remain calm in challenging situations.
• Efficient time management and multitasking capabilities.
• Proficiency in basic computer skills, including typing and data entry.
• Experience with customer service software (CRM) preferred.
• Previous customer service experience preferred.
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and holidays, as needed.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Process orders, refunds, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update customer records in our CRM system.
• Identify and escal complex issues to appropriate team members or management.
• Provide feedback and suggestions for improving customer service processes.
• Meet or exceed performance metrics and quality standards.

Skills

Communication skills

Active listening

Empathy

Problem solving

Time management

Typing / data entry

CRM software

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's in Snellville, GA is seeking a friendly Customer Service Representative to be the first point of contact for customers, handling inquiries by phone, email, and chat while delivering courteous service.

You will resolve issues with empathy, process orders and refunds, maintain up-to-date product knowledge, and document interactions in the CRM, with a focus on accuracy and meeting performance standards.