Customer Experience Specialist — Growth & Benefits

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) match

Licensure/certification reimbursements

Student loan assistance

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. The role requires 1-2 years of customer service experience and an Associate Degree or coursework in business/communications is preferred.

Proficiency with Google Suite, ServiceNow, CRM systems, and ERP familiarity are valued.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence with courteous, professional interaction
• Creates service cases and documents all interactions accurately
• Resolves customer concerns and billing issues per policy and procedure
• Maintains accurate customer records in the system with complete documentation
• Works collaboratively with internal departments to resolve issues and ensure satisfaction

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Problem solving

Education

Associate degree or coursework in business/communications

Tools

Google Suite

ServiceNow

CRM systems

ERP (Oracle or similar)

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. The role requires 1-2 years of customer service experience and an Associate Degree or coursework in business/communications is preferred.

Proficiency with Google Suite, ServiceNow, CRM systems, and ERP familiarity are valued.