Multichannel Customer Service & Distribution Support

Oldcastlebuildingenvelope; Solon (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and floating holidays

Pay-for-performance culture

Training and development

Job summary

Oldcastlebuildingenvelope is seeking a Customer Service Representative for its Distribution Center to enhance customer communication across various channels. This role involves managing orders, coordinating with distribution personnel, and ensuring a quality customer experience.

The ideal candidate will have at least 2 years of experience in customer service or logistics, strong communication skills, and proficiency in Microsoft Office and ERP systems.

This position offers competitive benefits, work-life balance, and growth potential within the company.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Manage inbound and outbound customer communication.
• Process customer orders and service requests.
• Coordinate with distribution center personnel for updates.
• Monitor customer orders from entry through delivery.
• Resolve customer concerns and escalate complex issues.

Skills

Strong written and verbal communication skills

Organizational and multitasking abilities

Proficiency with Microsoft Office

Experience managing customer interactions

Education

High school diploma or equivalent required; associate or bachelor’s degree preferred

Tools

SAP or ERP system experience

Job description

Oldcastlebuildingenvelope is seeking a Customer Service Representative for its Distribution Center to enhance customer communication across various channels. This role involves managing orders, coordinating with distribution personnel, and ensuring a quality customer experience.

The ideal candidate will have at least 2 years of experience in customer service or logistics, strong communication skills, and proficiency in Microsoft Office and ERP systems.

This position offers competitive benefits, work-life balance, and growth potential within the company.