Multichannel Customer Service & Distribution Support

Oldcastlebuildingenvelope; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Industry competitive benefits

Work-life balance with PTO and holidays

Potential for annual raises and bonuses

Training and skill development

Job summary

Oldcastlebuildingenvelope is seeking a Customer Service Representative for their Distribution Center in Atlanta, Georgia. In this role, you will manage customer communications through various channels and support operations to ensure timely order processing and resolution of issues.

The ideal candidate should have at least two years in customer service, possess strong communication skills, and be proficient in Microsoft Office and ERP systems. The company offers competitive benefits and opportunities for growth.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Experience managing phone and email customer interactions.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat.
• Process customer orders, updates, and service requests.
• Coordinate with distribution center personnel for shipment status and lead times.

Skills

Strong written and verbal communication skills

Organizational abilities

Multitasking

Customer service experience

Proficiency with Microsoft Office

SAP or ERP system experience

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Oldcastlebuildingenvelope is seeking a Customer Service Representative for their Distribution Center in Atlanta, Georgia. In this role, you will manage customer communications through various channels and support operations to ensure timely order processing and resolution of issues.

The ideal candidate should have at least two years in customer service, possess strong communication skills, and be proficient in Microsoft Office and ERP systems. The company offers competitive benefits and opportunities for growth.