Distribution Center Customer Experience Specialist

Oldcastlebuildingenvelope; Secaucus (NJ); On-site; USD 29,797 - 37,084; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Performance-based compensation

Training programs

Job summary

Oldcastlebuildingenvelope seeks a Customer Service Representative for their Distribution Center in Secaucus, NJ. The successful candidate will manage customer communications via phone, email, and chat while supporting distribution center operations.

The role requires at least 2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office. Competitive pay and benefits are offered, along with a strong focus on work-life balance and performance-based compensation.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Experience managing phone and email customer interactions.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders and service requests.
• Coordinate with distribution center personnel for shipment status.

Skills

Customer service experience

Communication skills

Multitasking abilities

Proficiency with Microsoft Office

SAP or ERP system experience

Education

High school diploma or equivalent

Associate or bachelor’s degree

Job description

Oldcastlebuildingenvelope seeks a Customer Service Representative for their Distribution Center in Secaucus, NJ. The successful candidate will manage customer communications via phone, email, and chat while supporting distribution center operations.

The role requires at least 2 years of customer service experience, excellent communication skills, and proficiency in Microsoft Office. Competitive pay and benefits are offered, along with a strong focus on work-life balance and performance-based compensation.