Distribution Center Customer Service Specialist

Oldcastle BuildingEnvelope; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits with low cost

PTO & holidays

Annual raises & bonuses

Training provided

Job summary

Oldcastle BuildingEnvelope in Rock Hill, SC seeks a Customer Service Representative – Distribution Center to manage customer communications via phone, email, and chat while supporting distribution operations.

You will coordinate with operations, transportation, inventory, and support teams to ensure accurate orders, timely issue resolution, and a consistently high customer experience.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience managing phone and email customer interactions.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Experience with SAP or ERP systems.
• Manufacturing, distribution, logistics, or supply chain industry experience.
• Experience supporting multi-location operations.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and, when necessary, elevate complex issues to appropriate teams.

Skills

Communication skills

Phone & email management

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

ERP systems

Microsoft Office Suite

Job description

Oldcastle BuildingEnvelope in Rock Hill, SC seeks a Customer Service Representative – Distribution Center to manage customer communications via phone, email, and chat while supporting distribution operations.

You will coordinate with operations, transportation, inventory, and support teams to ensure accurate orders, timely issue resolution, and a consistently high customer experience.