Distribution Center Customer Experience Specialist

Oldcastlebuildingenvelope; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits that benefit you

PTO and holidays

Job summary

Oldcastle BuildingEnvelope in Orlando, FL is seeking a Customer Service Representative – Distribution Center to manage customer communications by phone, email, and chat, and to support distribution operations.

You will coordinate with operations, inventory and transportation to ensure accurate orders, timely updates, and a positive customer experience, with opportunities for growth and performance-based rewards.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• SAP or ERP system experience
• Manufacturing, distribution, logistics, or supply chain industry experience
• Experience supporting multi-location operations

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Skills

Microsoft Office

Strong communication

multitasking

Fast-paced environment

Customer service focus

Phone & email handling

Education

High school diploma required; associate or bachelor’s preferred

Tools

SAP

ERP systems

Job description

Oldcastle BuildingEnvelope in Orlando, FL is seeking a Customer Service Representative – Distribution Center to manage customer communications by phone, email, and chat, and to support distribution operations.

You will coordinate with operations, inventory and transportation to ensure accurate orders, timely updates, and a positive customer experience, with opportunities for growth and performance-based rewards.