Multichannel Customer Experience Specialist

Domino's; Marine Corps Base Camp Lejeune (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's at Camp Lejeune, NC, is seeking a Customer Service Representative to be the frontline contact for customers across phone, email, and chat. You will handle inquiries, resolve issues, and provide accurate product information, while documenting interactions in the CRM system.

You will work in a fast-paced environment, using strong communication and problem-solving skills to ensure high customer satisfaction and first-contact resolution where possible.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Excellent verbal and written communication skills.
• Strong active listening skills and empathetic approach to customer interactions.
• Proven ability to remain calm and patient when handling difficult or frustrated customers.
• Proficiency with computer systems, email platforms, and customer service software.
• Solid organizational and time management skills with the ability to prioritize multiple tasks.
• Professional demeanor and appearance with a commitment to representing the organization positively.
• Ability to work independently and as part of a collaborative team.
• Preferred: Experience in a military, government, or defense-related environment.
• Preferred: Familiarity with military protocols and procedures.
• Preferred: Experience with CRM software platforms.
• Preferred: Multilingual capabilities (written and/or verbal).
• Preferred: Conflict resolution and de-escalation experience.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Resolve customer issues and concerns in a timely and empathetic manner, ensuring first-contact resolution whenever possible.
• Document all customer interactions accurately in the company's customer relationship management (CRM) system.
• Provide product and service information to customers, addressing questions and offering tailored solutions.
• Escalate complex issues to appropriate departments or supervisors while maintaining customer confidence.
• Maintain a positive and supportive attitude while managing multiple customer requests simultaneously.
• Follow established protocols and procedures to ensure consistent service quality and compliance.
• Contribute to a collaborative team environment by sharing best practices and supporting colleagues.
• Monitor and track customer feedback to identify trends and opportunities for service improvement.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.

Skills

Customer service

Communication skills

Active listening

Empathy

Problem solving

Multitasking

Professional demeanor

Independent worker

Tools

CRM software

Computer systems

Email platforms

Job description

Domino's at Camp Lejeune, NC, is seeking a Customer Service Representative to be the frontline contact for customers across phone, email, and chat. You will handle inquiries, resolve issues, and provide accurate product information, while documenting interactions in the CRM system.

You will work in a fast-paced environment, using strong communication and problem-solving skills to ensure high customer satisfaction and first-contact resolution where possible.