Multichannel Customer Support Specialist

Domino's Franchise; Marine Corps Base Camp Lejeune (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Domino's Franchise is hiring a Customer Service Representative in Camp Lejeune, North Carolina. In this role, you will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Excellent communication and problem-solving skills are essential, along with 2+ years of customer service experience. The position requires a professional demeanor and the ability to empathize with customers. Join a supportive team and contribute to customer satisfaction in a fast-paced environment.

Qualifications

• 2+ years of customer service experience in a professional environment.
• Excellent verbal and written communication skills with the ability to explain complex information clearly.
• Strong active listening skills and empathetic approach to customer interactions.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat.
• Resolve customer issues and concerns in a timely and empathetic manner.
• Document all customer interactions accurately in the company's CRM system.

Skills

Customer service experience

Verbal and written communication

Active listening

Problem-solving skills

Empathy

Tools

Customer relationship management (CRM) software

Email platforms

Job description

Domino's Franchise is hiring a Customer Service Representative in Camp Lejeune, North Carolina. In this role, you will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Excellent communication and problem-solving skills are essential, along with 2+ years of customer service experience. The position requires a professional demeanor and the ability to empathize with customers. Join a supportive team and contribute to customer satisfaction in a fast-paced environment.