Multichannel Customer Experience Specialist

Kuhlman Electrical Services, Inc.; Danvers (MA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Kuhlman Electrical Services, Inc. is seeking a Customer Experience Specialist to be the primary contact for clients, delivering outstanding support across phone, email, and chat.

The role emphasizes clear communication, organization, and efficient handling of high-volume inquiries in a fast-paced environment. Ideal candidates will have experience in customer service or call centers, strong English communication, and the ability to manage multiple tasks while maintaining accurate records in our

Qualifications

• Proven experience in customer service, call center roles, or client support preferred
• Strong communication skills with the ability to engage effectively in English; bilingual skills are a plus
• Ability to handle high-volume calls with professionalism and patience
• Excellent data entry skills with attention to detail and typing accuracy
• Experience with outbound calling and sales techniques is desirable
• Ability to work well independently as well as part of a team in a fast-paced environment
• Ability to multitask, prioritize and manage time effectively

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels
• Provide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services
• Conduct outbound calls to follow up with clients, gather feedback, or promote new offerings
• Maintain accurate records of customer interactions using data entry and CRM systems
• Demonstrate excellent phone etiquette and communication skills in all interactions
• Analyze customer feedback and service data to identify trends and recommend improvements

Connaissances

Communication skills

Data entry

Multitasking

Time management

Outils

CRM systems

Description du poste

Kuhlman Electrical Services, Inc. is seeking a Customer Experience Specialist to be the primary contact for clients, delivering outstanding support across phone, email, and chat.

The role emphasizes clear communication, organization, and efficient handling of high-volume inquiries in a fast-paced environment. Ideal candidates will have experience in customer service or call centers, strong English communication, and the ability to manage multiple tasks while maintaining accurate records in our