Multichannel Customer Support Specialist

JJ Web Services and More LLC; Indiana; On-site; USD 34,000 - 52,000; Full time

Job summary

JJ Web Services and More LLC is seeking a Customer Service Representative to handle inquiries via phone, text, and Facebook messages. You will maintain a courteous, consistent tone and resolve issues across multiple channels.

The role emphasizes product knowledge, documentation in the service database, collaboration with sales and product teams, and gathering customer feedback for improvements.

Qualifications

• Excellent verbal and written communication.
• Ability to multitask across phone, text, and social messages.
• Customer-focused mindset with a passion for satisfaction.
• Strong problem-solving and time-management abilities.
• Adaptable to varying communication styles and workflows.

Responsibilities

• Answer incoming calls, texts, and Facebook messages promptly and professionally.
• Document customer interactions accurately in the service database.
• Provide accurate product/service information and troubleshoot issues.
• Collaborate with sales and product teams to address customer needs.
• Gather and report customer feedback for service improvements.

Skills

Excellent communication

Multitasking

Customer-centric

Problem-solving

Adaptability

Job description

JJ Web Services and More LLC is seeking a Customer Service Representative to handle inquiries via phone, text, and Facebook messages. You will maintain a courteous, consistent tone and resolve issues across multiple channels.

The role emphasizes product knowledge, documentation in the service database, collaboration with sales and product teams, and gathering customer feedback for improvements.