Multichannel Customer Care Specialist

MDC Interior Solutions; Glendale Heights (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full benefits for all employees

Job summary

A leading wallcovering company in Glendale Heights, IL, seeks a Customer Service Representative for a full-time position in a high-volume call center. The role involves answering calls and emails, responding to customer inquiries regarding orders, pricing, and delivery. Candidates should have an Associate degree or related experience in customer care. Strong problem-solving and interpersonal skills are essential, and proficiency in the Microsoft Office suite is required. Competitive salary and benefits offered.

Qualifications

• 2+ years of customer care or call center experience.
• Ability to conduct math operations accurately.
• Effective verbal and written communication skills.

Responsibilities

• Answer phones and respond to customer inquiries.
• Process orders via email and fax.
• Provide product and service information.

Skills

Organized, prioritise

Customer service

Interpersonal skills

Problem solving

Typing skills (30 WPM)

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

A leading wallcovering company in Glendale Heights, IL, seeks a Customer Service Representative for a full-time position in a high-volume call center. The role involves answering calls and emails, responding to customer inquiries regarding orders, pricing, and delivery. Candidates should have an Associate degree or related experience in customer care. Strong problem-solving and interpersonal skills are essential, and proficiency in the Microsoft Office suite is required. Competitive salary and benefits offered.