Customer Support Specialist - Multi-Channel Fulfillment

Direct Staffing Inc; Riverwoods (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Career opportunities through extensive network

Access to online training courses

Group-rate insurance options available

Job summary

A staffing agency is seeking a Customer Support Specialist in Riverwoods, Illinois. This role prioritizes outstanding customer service through effective communication and problem-solving across various channels. Ideal candidates will possess 3 years of customer service experience and strong proficiency in MS Office. This position offers exposure to various career opportunities and access to developmental resources. Teamwork and excellent organizational skills are essential for success in this position.

Qualifications

• 3 years of customer service experience working over the phone and via email preferred.
• Strong ability to work across multiple departments.

Responsibilities

• Respond effectively to incoming inquiries regarding products and/or services.
• Identify and resolve service problems effectively.
• Process customer orders and account maintenance requests.
• Escalate customer questions and follow through for closure.
• Provide product information and match to customer needs.

Skills

Customer service experience

Proficient with MS Office Suite

Excellent verbal and written communication

Team-oriented

Organized and detail-oriented

Ability to type 50 wpm

Education

High School Diploma

Bachelor’s Degree

Job description

A staffing agency is seeking a Customer Support Specialist in Riverwoods, Illinois. This role prioritizes outstanding customer service through effective communication and problem-solving across various channels. Ideal candidates will possess 3 years of customer service experience and strong proficiency in MS Office. This position offers exposure to various career opportunities and access to developmental resources. Teamwork and excellent organizational skills are essential for success in this position.