Multi-Unit Territory Ops Leader

Global Partners LP; Newton (MA); On-site; USD 77,000 - 116,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Territory Manager to supervise and grow the performance of its c-store network in the assigned territory. You will lead general managers, ensure customer service excellence, accurate inventory, and compliant operations while driving profitability.

Expect a hands-on role with weekly travel, cross-functional collaboration, and a focus on training, coaching, and performance management across multiple sites.

Qualifications

• Progressively responsible retail experience.
• Progressive experience managing multi-unit retail, restaurant, or service organizations (3+ years).
• Exceptional leadership, interpersonal, and problem-solving skills.
• Ability to travel weekly up to 95%.

Responsibilities

• Oversee operation of C-store sites
• Recruit, hire, train, motivate, coaching and following the progressive discipline model for store managers using appropriate documentation.
• Review competitive price surveys on a daily basis
• Ensure all locations keep accurate fuel inventory records (red book), and report any excessive variations
• Implement and execute all company promotional initiatives
• Maintain image standards set forth and image surveys
• Review and follow through on all environment, maintenance issues and unusual occurrences
• Ensure monthly promotions are on site, displayed and advertised
• Perform monthly maintenance inspections on each location
• Vendor relations, contract negotiations and promotions
• Act a liaison between all departments and store personnel as needed
• Work with store managers to ensure proper inventory and cash controls are in check
• Handle escalated customer complaints when necessary
• Review store profit and loss reports for accuracy and monitor expenses
• Ownership and accountability for each locations' performance, behavior, and presence

Skills

Leadership

Retail management

Problem solving

Communication

Team coaching

Education

Bachelor's Degree BA/BS preferred

Tools

Microsoft Office Suite

Job description

Global Partners LP is seeking a Territory Manager to supervise and grow the performance of its c-store network in the assigned territory. You will lead general managers, ensure customer service excellence, accurate inventory, and compliant operations while driving profitability.

Expect a hands-on role with weekly travel, cross-functional collaboration, and a focus on training, coaching, and performance management across multiple sites.